Symantec (through Visuals): Information architect on team creating a new site, analysis and recommendations for reworking certain sections of current site.
Visa International (through Agency.com): Information architect for conversion of printed rulebook for designing Visa cards into a web site. Formulated detailed usability test plan. (Access restricted to authorized users).
NBC (through Cooper Interaction Design): Half of team that redesigned NBC's corporate intranet: jointly interviewed dozens of users and top executives, defined archetypal users, designed structure and interaction, documented design in detail (access restricted to NBC personnel)
PayPal (through Agency.com): Audited one section of current site, high-level recommendations for how to make it more effective.
Janus (through eFORCE): Creative lead on a project to add a new piece of functionality and make a new kind of information available in the secure area of www.janus.com
SelectQuote Insurance Services (through Agency.com): Interviewed end users, agents, stakeholders; recommended strategy to redesign entire site to instill confidence and increase inquiries; created site map, schematics, and content matrix for new site.
 
Logitech and Spotlife (through Cooper Interaction Design): Member of team that redesigned user interface for digital video camera
8x8 (through Cooper Interaction Design): Member of team that designed computer/telephone system, wrote half of detailed documentation of the design
Valley View B&B Inn
Tricia's Place B&B Inn
Designed and built Web site, did all photography. Designed map and logo, for it's former name. No longer online.
Bay Area Editors' Forum
Designed and built original Web site (which has since evolved under subsequent webmasters), designed logo and all art, information design.
Aarisha Dental
Mindscape
Photo editor for 2,000-photo "Student Reference Library" CD: identified topics needing photos, decided which old photos to keep/drop, went to New York to select photos at stock house.
Conceived all content, interface, structure, on-line component, and games for prospective title to teach a skill.
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Bank of America (through eFORCE, then hired directly by bank): Redesigned www.bankofamerica.com home page UI and aspects of Online Banking service, conducted usability testing, advised management on user-centered design, wrote style guide, was usability specialist on accessibility task force, collaborated on mockups, product demo, and prototype. Quotes from client.
Mitsubishi Motors (through eFORCE): Redesigned UI of car configurator, streamlining it from seven screens to one (current version has evolved from my design of several years ago)
HP (through Agency.com): Redesigned Job Data Changes section of their HR site (access restricted to HP personnel).
IndymacBank (through Agency.com): Analysis of key sections of current site and high-level recommendations for ways to make them more effective.
Professional Publications, Inc.: Streamlined registration procedure for online engineering licensing practice exam, dramatically increasing enrollments. Streamlined registration process for authors to submit problems for practice exams, greatly increasing participation. Quote from client.
"Electronic Companion to Intermediate Macroeconomics" (Cogito Learning Media): Information designer for CD: Designed interactive art, storyboarded animations, planned photos and illustrations, selected and edited video, wrote video scripts. Read quote. See sample art.
"Electronic Companion to Biostatistics" (Cogito Learning Media): Information designer for CD: Designed interactive art, storyboarded animations, planned photos and illustrations.
Packard Foundation: Redesigned existing Web site for a journal they publish, to streamline users' access to content (redesign not implemented due to subsequent policy changes)
Books That Work (staff)
"Home Repair Encyclopedia" v. 2.0: Managed company's flagship project, organized content, planned interface, selected and edited video, wrote video scripts, storyboarded new animations, made mockups, edited text, wrote new topics, wrote Help info, designed and wrote quick reference card to replace 16-page manual, oversaw QA
"3D Kitchen": Planned all content and organization, developed features, made mockups, helped plan CAD component
"Popular Mechanics Car Guide" v. 2.0: Team member helping plan version, interface, structure, on-line component
"3D Landscape": Principle beta tester, created tutorial, drew sample landscapes
Home & Garden series (5 products): Designed and wrote quick reference card for each title
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Teaching and Speaking about Interactive Media
Information Design, Media Alliance, January 2002
Information Design, Bay Area Editors' Forum, October 2001
Information Design, University of California-Berkeley Extension, spring 2001 (four-week class addressing both interactive media and print)
Visual Communication, University of California-Berkeley Extension, winter 2000 (four-week class addressing both interactive media and print)
Editing for Interactive Media, Bay Area Editors' Forum, April 1998 (guest speaker)
Editing for Multimedia, University of California-Berkeley Extension, Oct. 1995 (day-long primer on interactive media)
Intro to interactive media and case study in magazine editing, University of California-Berkeley Extension, Nov. 1994 (guest speaker)
Teaching about editing/writing | Teaching photography
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